Thank you for choosing MOLECQ SDN BHD! This delivery policy outlines the options and timelines for receiving your order.

Delivery Areas:

• We currently delivery to whole Malaysia.
• For deliveries outside our standard coverage area, please contact us for a quote.

Delivery Methods:

• We offer the following delivery methods:
  
  • Standard delivery (estimated timeframe to be provided)
  • Express delivery (estimated timeframe to be provided, may include additional cost)
• Pickup at our warehouse (address and hours of operation to be provided)

Delivery Costs:

• Delivery costs are calculated based on the weight, size of your order, and your chosen delivery method.
• The exact cost will be reflected during checkout.
• For special circumstances or large orders, we may contact you with a custom delivery quote.

Delivery Timeframes:

• Standard delivery timelines will be provided at checkout and may vary depending on your location.
• Express delivery offers a faster timeframe (details to be provided) but may incur additional charges.
• Pickup at our warehouse is free of charge but requires you to collect your order during our operating hours (details to be specificy).

Order Tracking:

• Once your order is shipped, you will receive a notification with tracking information to follow your delivery.

Undelivered Packages:

• If a delivery attempt is unsuccessful due to an incorrect address or nobody being available to receive the package, we will contact you to arrange a redelivery or pickup at our warehouse. Additional fees may apply for redelivery attempts.

Damaged or Lost Packages:

• In the rare case that your package arrives damaged or is lost in transit, please contact us immediately at 1700-81-9957 or info@molecqgroup.com. We will work with the carrier to resolve the issue and ensure you receive your order.

Policy Updates:

• We reserve the right to modify this delivery policy at any time without prior notice. The latest version of the policy will be available on our website.

Contact Us:

• If you have any questions regarding our delivery policy, please don’t hesitate to contact us at 1700-81-9957 or info@molecqgroup.com.